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Need help with Dunna? Write to us and we will reply as soon as we can.
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Frequently asked questions
Do I need an account?
No. Dunna works without an account and your data stays on your phone. An account is only needed to share lists.
My sign-in code does not arrive
Check your spam folder and that the email is spelled correctly. Wait a minute and request it again. If it still does not arrive, write to us.
How do I share a list?
Open the list, tap share and choose who to invite: by username, by email or with a code. Choose whether they can edit or only view. The invitation expires after 7 days.
I was invited with a code, how do I join?
Sign in, go to Account, enter the code under "I have an invitation code" and accept the invitation.
How do I delete my account and data?
In the app: tap the profile icon in the Focus header to open the Account screen → "Delete account and data". Your profile, the lists you shared and your access to others' lists are deleted from the cloud. You can also write to soporte@dunna.app. Your local lists and tasks stay on the phone.
How do I cancel my Dunna Pro subscription?
From the store, not from the app. On iPhone: Settings → your name → Subscriptions → Dunna. On Android: Google Play → Payments & subscriptions → Subscriptions → Dunna. The 3-day trial is never charged or renewed, so there is nothing to cancel. Deleting your Dunna account does not cancel a subscription.
I paid for Pro and it is not active
Close and reopen the app and sign in with the same store account. If you use several devices, sign in with your Dunna account. If that does not fix it, write to us with the store receipt.
I am not getting notifications
Check that Dunna has notification permission in your phone settings, that no focus mode is silencing them, and the quiet hours in Dunna.
Do I lose my data if I change phones?
Data without an account lives only on the phone, so it does not move by itself. Shared lists are recovered when you sign in.
Where is my profile photo?
Only on your phone. Other people see your icon, not your photo.